Terms and Conditions – 2
Shipping Options
Artistiq Designs makes use of PUDO as its courier service. A packaging fee is included in the shipping fee.
The following shipping options are available:
| Orders over R800 | FREE PUDO locker to locker |
| PUDO Locker to Locker – Any Size | R80 |
| PUDO Locker to Door – Small | R90 |
| PUDO Locker to Door – Medium* | R120 |
| Send your own Courier | R20 |
| Collection in Montana Park, Pretoria** | FREE |
*Medium option will automatically be applied when ordering 30x60cm mats
**A collection address will be provided once the order is ready for collection. Collection is only available on Fridays with prior arrangement.
How Long Will My Order Take?
Orders are sent out 1-3 business days after payment has been received. Once the package is with the courier service, we cannot guarantee how long delivery will take. If a package has not been delivered within 15 business days, it will be considered lost, and measures will be taken to follow up with the courier service and a new package will be sent provided that the ordered products are in stock. Should we not have stock available, the customer will have the option to wait or receive a refund in the form of a credit to their account.
Wrong Or Incomplete Address Provided
If a package is returned to us due to an incorrect or incomplete address, the customer is liable for all delivery costs to re-deliver the order to the correct address. Artistiq Designs is not responsible for the loss of the order if the address provided at checkout is incomplete or incorrect.
Where Do We Deliver?
We deliver to any location in South Africa that is serviced by PUDO. Extra delivery fees may apply if you do not have a PUDO locker nearby or are located in an area where PUDO does not deliver. In such cases, we will make use of alternative courier services at the expense of the customer.
We do not deliver internationally but international clients may arrange their own courier.
Returns and Refunds
We take the upmost care to ensure that products are packaged properly to avoid damage. Should your order arrive damaged or defective, please contact us immediately at info@artistiqdesigns.co.za. You may be required to provide photo/video evidence of the damaged or defective product. Returns will not be accepted due to “buyer’s remorse”.
Pricing & Conditions of Service
All prices are subject to change without notice and are not guaranteed. The price for an order that has been accepted by Artistiq Designs is not subject to change after acceptance. Artistiq Designs reserves the right to cancel an order or refuse service at any time without reason.
Representation of Products on Website
We make every effort to display colours, sizing and images as accurately as possible. Certain factors, however, may slightly alter the appearance of products such as lighting and monitor display. We cannot guarantee that there will not be slight discrepancies in the colour seen on your screen versus the actual product. There may be 1-2cm discrepancies in sizing due to manual measurements.
